Cross Promotion!

Hey all, in the interest of journalism and my love of tasty beer, I have started a "beer blog" to review all 150 beers on the OCB Craft Beer list before the end of next year. Thus far, I've had 2. Still, not a bad start, and I look forward to a year of good beers!

10 things to know about calling centres

Ok, so I was at work today, and I compiled a list of 10 things everyone should know about call centres, so here we go!

#1: I don't know what your suppertime is. If it's that important, why are you answering the phone anyways?

#2: If you're rude, we'll be putting you on callback, so you'll get even more calls that you initially did...HOWEVER, if you're polite in your refusal, then we'll leave you alone

#3: Don't say "I don't live here..." It's the most bullsh*t excuse ever, and if it's not your house, then what are you doing there? I'm calling the cops!

#4: Don't leave people who don't speak english or french in charge of the phone...what if it was something important?

#5: We are paid based on our completion rate, so be kind and help us out...most of us are students anyways

#6: Don't put us on hold, you're only tying up your own phone line. We give two "hellos" and thas it!

#7: Market research is not covered under the "Do Not Call List." Just ask us and you won't get more calls, but please be polite about it

#8: Don't be a smartass. This isn't the job I dreamed of as a child; we have feelings you know

#9: Most often we receive a quota for the day, and our supervisors are seemingly random in choosing them. If you fit in the quota and agree to do the questionnaire, you've made someone's day

#10: Wait and LISTEN to what we're saying before you say "I'm not interested..." It may be something important. Furthermore, in some parts of the world people are killed for voicing their opinions, so don't act like a dick when you're asked for yours.

Seriously though, everyone I work with is a human being that has happened to wind up in a shitty job. Please don't treat us like we're dirt, and show some courtesy on the phone...

Thanks

All-nighter breakdown

6:00 PM: Located all resources, research begins
6:30 PM: Facebook status: workin on essay!
7:30 PM: Research completed, essay outline drafted. First caffeine beverage consumed
8:00 PM: Realization that thesis doesn't work with body of evidence, revise outline
8:10 PM: Draft whole new essay outline
8:45 PM: NACHOS!
10:00 PM: First few pages completed in coherent english, progress seems good at this point. Second caffeine beverage consumed
11:30 PM: Sinking realization that only 4 of 12 pages have been written, and that the last two were irrelevant
11:45: PM: Facebook Status: Still working away... Third caffeine beverage consumed, paranoia begins to creep into subconscious
12:30 AM: Completed half of essay, sinking realization that said half wasn't footnoted properly. Paranoia begins to make an appearance
1:00 AM: 75% finished, but last few pages contain major grammatical errors, and in the case of Waterloo Engineering papers, engrish
1:30 AM: Full-blown hallucinations, consumption of fourth caffeine beverage (Overdose potential is now high)
2:00 AM: Use easybib.com to format bibliography; realize that paper requires chicago/turbian style (on the whim of the prof...what an ass)
2:15 AM: Locate credit card to subscribe to easybib.com, format bibliography
3:00 AM: Finish final few papers, look at self in mirror and feel queasy. Consume another caffeine beverage to settle stomach
3:30 AM: Find another person on the floor who has a working printer, and print off essay
4:00 AM: Crawl into bed, fully dressed, and prepare for an 8:00 AM class...