10 things to know about calling centres

Ok, so I was at work today, and I compiled a list of 10 things everyone should know about call centres, so here we go!

#1: I don't know what your suppertime is. If it's that important, why are you answering the phone anyways?

#2: If you're rude, we'll be putting you on callback, so you'll get even more calls that you initially did...HOWEVER, if you're polite in your refusal, then we'll leave you alone

#3: Don't say "I don't live here..." It's the most bullsh*t excuse ever, and if it's not your house, then what are you doing there? I'm calling the cops!

#4: Don't leave people who don't speak english or french in charge of the phone...what if it was something important?

#5: We are paid based on our completion rate, so be kind and help us out...most of us are students anyways

#6: Don't put us on hold, you're only tying up your own phone line. We give two "hellos" and thas it!

#7: Market research is not covered under the "Do Not Call List." Just ask us and you won't get more calls, but please be polite about it

#8: Don't be a smartass. This isn't the job I dreamed of as a child; we have feelings you know

#9: Most often we receive a quota for the day, and our supervisors are seemingly random in choosing them. If you fit in the quota and agree to do the questionnaire, you've made someone's day

#10: Wait and LISTEN to what we're saying before you say "I'm not interested..." It may be something important. Furthermore, in some parts of the world people are killed for voicing their opinions, so don't act like a dick when you're asked for yours.

Seriously though, everyone I work with is a human being that has happened to wind up in a shitty job. Please don't treat us like we're dirt, and show some courtesy on the phone...

Thanks